BTS Software Installation and Uninstall


Neware BTS software can be found on the included CD or download from our official web site. Under each directory, there may be three items listed, one is vcredist_86 folder which is the C++ runtime, another one BTSServer.msi or BTSClient.msi which is the core software package, the third one is setup.exe which is an installation sequence.

Installation Procedures

  • Microsoft Visual C++ 2010 runtime is required to run Neware BTS software.
  • BTS Server will register two services - btsserver and mysql - onto the host computer.
  • One computer can function as both BTS server and BTS client.
  • You can deploy as many BTS clients in your LAN as you want.

Microsoft Visual C++ Runtime Libraries

Runtime provided is X86 based, but it is compatible with an X64 based system. There is no need to reinstall an X86 version if your C++ runtime is X64.

After C++ runtime is installed, you can continue to install the BTS server or client. For both BTSServer and BTSClient, we suggest a non-system drive for the installation folders.

Software Installation
Non-system drive selected for the BTS Server Folder

After BTSServer installation is complete, two services – btsserver and mysql – will be registered and started.

BTS services
BTS Server services registered and started

After the BTSClient installation is complete, three application shortcuts will be generated on the desktop.

shortcuts for Neware Software
BTS Client shortcuts


To uninstall NEWARE BTS software, you can use the standard program management in Windows or the MSI Uninstall Package.

Control Panel

Use Control Panel, navigate to Programs and Features, find the item you want to uninstall, then right click and select “Uninstall” or just click “Uninstall” on the title row to have this uninstalled.

Neware BTS software uninstall in Control Panel
Neware BTS software uninstall in Control Panel

MSI Unistall

MSI uninstall. Navigate to the program directory that you want to uninstall. As an example, to have TC53 uninstalled, just simply navigate to the TC53 directory, find “TC53_Setup.msi”, right click and then click “Uninstall” .

Neware BTS software uninstall by MSI uninstall command
Neware BTS software uninstall by MSI uninstall command

If you still find “btsserver” and “Mysql” in host computer services list after uninstall. Just use “sc” command to have them deleted. Command example: “sc –delete btsserver

Neware Services Unregister

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